Privacy Policy

Introduction

Welcome to Vitrinap. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our e-commerce and agency management platform.

Information We Collect

When you use Vitrinap, we collect the following types of information:

• Personal Information: Name, email address, and contact details
• Business Data: Store information, product listings, order details, and customer data
• Authentication Data: Login credentials and OAuth tokens (Google, etc.)
• Usage Data: Information about how you interact with our platform

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our e-commerce and agency management services
• To process transactions and manage your store operations
• To communicate with you about your account, orders, and service updates
• To improve our platform and develop new features
• To ensure the security and integrity of our services
• To comply with legal obligations and enforce our Terms of Service

Data Storage and Security

Your data is securely stored on Supabase, a PostgreSQL-based cloud database platform with industry-standard security measures. We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure authentication and authorization protocols
• Regular security audits and updates
• Access controls and monitoring

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third-party services that help us operate our platform (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your data within a reasonable timeframe, unless we are required to retain it for legal or compliance purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your data receives adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or request deletion of your personal information, please contact us at:

Governing Law

This Privacy Policy is governed by the laws of Guatemala. Any disputes arising from this policy will be resolved in accordance with Guatemalan jurisdiction.